Refund policy

Last updated November 3, 2026

You buy credit packs with a single payment. This is what happens when something doesn't work.

Videos that fail or are refused

When a video can't be produced (the AI model errors out or refuses), its credits return to your account automatically, with no request needed. When a video is produced but a seat wasn't recast, we redo that part ourselves, several times if necessary, at no charge, and deliver the best result; that video keeps its credits. If it's still clearly broken, see below.

Unused packs

If none of a pack's credits have been spent, email us within 14 days of purchase for a full refund to your original payment method.

Broken videos

If a finished video is clearly broken (wrong face, frozen or scrambled shots, no audio), email us the link within 7 days and we'll return the credits or refund that video.

A likeness that is close but not exact doesn't count as broken: the model aims for strong resemblance, not a copy, and we say so before checkout. Problems that come from the photo itself (no visible face, several people in one photo, a drawing or a screenshot) don't count either. We clean up every photo before rendering, but we can't invent a face that isn't there.

How to request a refund

Email support@trytinydesk.app from the address on your account. Card refunds normally arrive in 5 to 10 business days. Please contact us before filing a chargeback; it's quicker for everyone.

TryTinyDesk doesn't sell subscriptions, so there's nothing to cancel.

Questions? Write to support@trytinydesk.app.